01
A person reads it
Support goes to the team who build and run Pathway, not to a queue. During business hours it is usually answered the same day.
02
Include the location and the date
Almost every question is about a specific number on a specific day. Naming the location and the week means we can open the same view you are looking at.
03
Anything urgent goes to your CSM
If a service is down or a count is blocking a shift, text the customer success manager on your account directly. Email is for everything that can wait a few hours.